Guarantee

Hand painted Award winning
Likeness guarantee Pay 50%

Likeness Guarantee we’ll work with you until you have the portrait you envisioned – or your money back. Because we’re not just artists – we’re animal lovers who are passionate about making our customers feel a rush of love every time they see our work.

Deposit We request a 50% deposit when placing your order online. If you’re not happy with your portrait preview we’ll issue a full refund and we won’t start work on your portrait until agreeing special requests & composition with you.

Amendments As a specialist service, we only create a limited number of portraits at any one time. Amendments are free of charge with up to three final amendments included.

Tilly & Blue does not offer a refund for bespoke orders and non standard sizes not advertised on our website. Bespoke orders receive extra consultation.

Damaged artwork Every effort is taken to ensure your portrait arrives safely and on time. Please open and check your order upon receipt and report any damages to us within 3 days.

In the unlikely event your portrait arrives damaged please email orders@tillyandblue.co.uk within 3 days of receipt. Please take photos of the damage. Please return the item/s in the original packaging within 7 days of receipt and we will fix or replace your portrait. It is important to return your order by a tracked service as we cannot be held responsible for any items lost in transit.

Returns Artwork and frames are fragile items and should be opened immediately and with care. Our Returns Policy applies to the 3 day period, starting from the delivery date of your order. If more than 3 days has passed since your order has been delivered, we cannot offer you a refund or exchange.

If your painting is lost by the courier, we will send you a new artwork at no charge.

Order cancellation Unfortunately, portrait orders cannot be cancelled once we have received your order and our artist has started work on your portrait. Cancellation fees will apply.

Return address Tilly & Blue, 17 Hoults Yard, Walker Road, Newcastle Upon Tyne NE6 2HL

How Tilly & Blue works

  • 1. Browse gallery & choose a style

  • 2. Upload your favourite photos

  • 3. Consult your artist to get a portrait you'll love

  • 4. Approve preview in 14 days

  • 5. Receive & display in 21 days

Get yours now
  • We absolutely love our portrait of Beau. Jane has captured him perfectly and we couldn’t have wished for anything better. Beau recently passed on and this portrait is a beautiful way to honour him and keep his memory alive. View this artist

    Linda, Gwent

  • This looks fantastic and I could not be more pleased! It has captured them perfectly. View this artist

    Amy, London

  • That is absolutely stunning! Sam has done an amazing job. View this artist

    Liz, Kettering

  • What can we say….. stunning! Karen has done a superb job of capturing our “crew”. Having lost Rosie recently it is a wonderful to have her back in the house ! (We talk to her all the time) Thank you for a truly wonderful portrait in the extra large size as requested. View this artist

    Nicki, Staffs

  • Absolutely brilliant. The picture is so life like it really does capture the true nature of our pug. The detail is just unbelievable highly recommended thank you so much. View this artist

    Royston, Devon

  • The process was easy from start to finish and the communication was great even at a busy time like Christmas. I would definitely recommend and use again in the future. Most importantly my wife was blown away by it! View this artist

    Dan, Notts

  • Absolutely brilliant company, excellent service and wonderful artist! Really true representation and truly remarkable turnaround in ordering and delivery of portrait! Well done Tilly and Blue! View this artist

    Mary, Cheshire

  • I am absolutely thrilled with the painting of our black lab, Teal. I was confident with my decision but I really wasn’t expecting such amazing quality. The resemblance is uncanny, you can tell it’s specifically Teal and not just any black Lab. View this artist

    Esme, Leics

  • Tilly & Blue offer a great service and easy to use web site. They helped getting the best composition and guided me through all the options. Recommend them to anyone wanting a pet portrait, the final framed portrait is stunning! View this artist

    Ian, Essex

  • A HUGE thank you for our lovely portrait of Flick and Morty. I’m completely amazed how it turned out. It is 100% Flick and Morty, you’ve captured every detail of them PURRfectly. You’ve made this whole process a joy and super easy. View this artist

    Molly, Kent

  • Wow, thank you so much. It is absolutely beautiful, I love it! Please pass on my thanks to Margaret, she has done an incredible job!!!! It is just perfect! View this artist

    Louise, Wilts

  • I’m absolutely blown away. Please pass on my personal thanks to Laura. Unfortunately, we had to say good bye to Tigs last week at the grand age of 19, so this portrait is bitter sweet. View this artist

    Cheryl, Yorkshire

  • From the exemplary customer service and the EXCEPTIONAL talent of the artist that did the portrait of my darling (departed) cat. I am lost for words – its something I will treasure for the rest of my life – THANK YOU! View this artist

    Suzie, Bucks

  • I gave it to my parents today and there wasn’t a dry eye in the house! Karen has captured Ozzy so beautifully. Your care and compassion has been fantastic. You have given us a piece of art that we can only describe as perfect. View this artist

    Samantha, Carmarthanshire

  • Absolutely perfect, just what we wanted. We love it thank you. View this artist

    Melanie, Worcester

  • Nicky did a portrait of our beloved dog Candy that we sadly lost in April. All I can say is thank you. Although tinged with sadness and a heavy heart, the portrait will be cherished with a sad tear and a happy smile. View this artist

    Anna, France

  • I had this portrait for Franks 12th birthday. Today would be his 13th birthday so the portrait is all the more poignant now he’s passed. We look at it with happiness rather than heartbreak. Just glad we had this done while he was still so full of life. View this artist

    Julie, Nottingham

  • My painting arrived safely today and it’s absolutely great. Thank you all very much for such a fabulous service. And to the very talented Margaret! View this artist

    Christine, Leeds

  • Wow, all three portraits look fantastic! Thanks for all of your help during this process, it’s been unbelievably easy and quicker than I ever imagined. Pass on my thanks and compliments to Margaret, she’s done an amazing job. View this artist

    Craig, Gloucs

  • Karen has done an absolutely phenomenal job at capturing Moloko’s likeness. It has taken pride of place in the kitchen. Thank you all so much for your exceptional service and skills.
    View this artist

    Kieran & Chris

  • My picture of Billy arrived today. I wanted to thank you for a beautiful picture of my boy. The service has been fantastic, showing me different frames and I really appreciate the amazing service. View this artist

    Stephen, Falkirk

  • My parents are so happy with the portrait of our recently deceased Rosie. Everyone loves the fact her eyes follow you around the room haha. The service and process was just as impressive as the end result. Thanks so much!!! View this artist

    Glen, Newcastle

  • The customer service was exceptional. We were kept informed every step of the way about our portrait. Karen’s passion, commitment and skill really shone through in her work. Could not have chosen a better artist. View this artist

    Deb, Somerset

  • I’ve just opened the box OMG it is amazing. It has such detail in the fur and eyes I was moved by the true likeness of their faces. This portrait is a gift vand I’m sure this will melt her heart. I will be recommending to all my friends. View this artist

    C.P., London

  • I’m so delighted with Jaffa’s portrait, please pass on my thanks to Nicky. My husband is overjoyed with it. View this artist

    Elaine, Durham

  • I absolutely love them, she has done a fantastic job and both portraits are gorgeous. I’m really looking forward to receiving them! View this artist

    Megan, Derby

  • We absolutely love our portrait. Margaret captured her blue eyes and her wonky coloured paw as well. It’s perfect! Gave this to my hubby for our first wedding anniversary. View this artist

    Angela, Aberdeen

  • We were looking for a modern painting of our rescue cat Asher. Louise has captured her so perfectly and we just love the texture of our portrait. View this artist

    Steve, Glasgow

  • I commissioned a portrait of Jasper for my daughter who was distraught after losing him. She was in tears when she saw the portrait; the likeness was incredible and Asti captured his spirit beautifully. View this artist

    Jean, Corbridge

  • So glad I found this website. I wanted a painting of my friend’s pet for a special birthday gift. I am astounded at how good the painting is and my friend is over the moon. First class service! View this artist

    Donna, Cumbria

  • Had trouble with another company who couldn’t get Alfie right so I cancelled. Tilly and Blue were amazing and couldn’t have done anything any better. View this artist

    Julie, Nuneaton

  • Really friendly, helpful and efficient service! Very pleased with the finished graphite portrait of our two dogs.​ View this artist

    Nikki, Warwick

  • Great personal service and a wonderful product. Delighted with the quality of our portrait. View this artist

    Dave, Edinburgh

  • Receiving our amazing portrait, has really helped us deal with losing Honey last month. Can’t believe how lifelike it is. View this artist

    Kelly, Oxford

  • Amazing service. Took a couple of photos and produced a likeness that is so lively and life like it brought tears to the owners eyes. I can’t praise the company and the artist enough. View this artist

    Ed, Sussex

  • Amazingly lifelike and a fitting tribute to my beloved dog, Kenji. Utterly professional and fantastic quality would recommend to anyone. View this artist

    Martin, Middlesbrough

  • You have captured the essence, soul, and heart of my two girls. Thank you from the bottom of my heart it is without doubt THE best gift I have EVER had. View the artist

    Sarah, Tynemouth

  • Great isn’t the word. I couldn’t stop crying when I saw her. Thanks for an amazing service. View this artist

    Jay, Leicester

  • The picture has just arrived safely and it is beautiful, the preview you sent didn’t do it justice. It’s exquisite! Thank you to Margaret for her amazing talent of capturing Fergus and Seamus! View this artist

    Kate, East Sussex

  • Oh my goodness, Jack’s picture arrived today. Amazing service, amazing picture, thank you doesn’t come close. View this artist

    Clare, Cumbria

  • The care taken to understand what we were looking for and their customer service were outstanding. We all absolutely adore our portrait! View this artist

    Caroline, Newcastle

  • Thank you for the beautiful watercolour of my sister’s beloved rag doll cat. It made a wonderful birthday present which my sister ‘adores’. The company took great care to ensure the best likeness. View this artist

    Tessa, Bath

  • Oh my lord. Absolutely perfect!! I can’t believe how true it is, thank you so so much! I’m blown away by the level of service and communication I’ve had. View this artist

    Frankie, Chesterfield

  • I got very emotional when I saw our gorgeous portrait, absolutely love it! Words can’t say thank you enough. View this artist

    Susan, Hampshire

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